Email Service Transition Guide

Ensuring your business stays connected.

Overview

To provide better security and direct control, we are transitioning ownership of your email subscription from our third-party Microsoft reseller directly to you. Your website and other services are not affected by this change. You just need to choose a new "home" for your email and take ownership of your account.

Compare Your Options

Feature Microsoft 365 (Direct) Google Workspace
Transition Effort Low - Keep your current inbox Medium - Migration required
Best For Outlook & Excel Users Gmail & Drive Users
Desktop Apps Available in "Business Standard" Web-based (Desktop sync available)
Cost Per Month Basic - $6/user/month
Standard - $12.50/user/month
View Microsoft Pricing Details		 Standard - $14/user/month
Plus - $22/user/month
View Google Pricing Details
Subscription Term Annual, Auto-Renewing Monthly or Annual

Option 1: Stay with Microsoft 365

We will create a special Admin account for you. Once you receive the login details, follow these steps:

1
Add Payment Method: Login to admin.microsoft.com. Navigate to Billing > Payment methods and add your credit card.
2
Purchase Licenses: Go to Billing > Purchase services. Choose your tier:
  • Business Basic: Web versions only (Use in browser).
  • Business Standard: Includes Desktop Apps (Install on your PC/Mac).
3
Assign Licenses: Go to Users > Active Users. Select your staff and click "Manage Product Licenses" to apply your new purchase.

Option 2: Move to Google Workspace

If you prefer Gmail, this is a fresh start. We will help with the technical DNS switch once you set up the account.

1
Sign Up: Visit workspace.google.com and register using your business domain.
2
Verify Domain: Google will provide a code. Email this code to us, and we will update your website's settings to verify your ownership.
3
Migration: Once verified, use the "Data Migration Service" in the Google Admin panel to pull your old emails from Microsoft. We can assist you with this process as well.

FAQ

Why is this change happening now?

Our third party provider has recently undergone a change of ownership. Changes in support dynamics and ultimately pricing have lead us to believe it is in our customers' best interest to own complete control of their mail supbscriptions.

Why isn't Tukios just using another partner?

We believe that email is business critical and we want to make sure your email is portable and does not have to be migrated if you ever leave our platform. The best way to do this is for customers to own the subcription directly with the provider they choose.

When does this need to be completed?

Each customer has a unique renewal date for your current subcription. All automatic renewals will be stopped as of May 31, 2026. While Tukios has pre-paid all current subscriptions, but when those subscriptions end, your mail will stop working if you have have not set up your own subscriptions. The safest approach to avoid a disruption is to create you subscriptions immediately and apply them to the users in your account you wish to keep active.

Need Assistance?

We are hosting weekly drop-in sessions to help you through these steps.

Contact Support Team